Baldrige Criteria for Performance Excellence Assignment

Baldrige Criteria for Performance Excellence - Assignment Example categories; the first category is leadership which examines senior leadership, how they lead, communicate with the workers, motivate the workforce and how their actions and decisions affect the overall performance of the organization. It also examines governance and social responsibilities that is; how the organization determines and sustains legal and ethical behavior and the execution of the organizations social responsibilities. The second category strategic leadership examines the organization’s strategy development, factors influencing strategy, strategy objectives and strategy implementation. Thirdly, customer focus examines how the organization relates to its customers. It involves evaluating the customer listening of both existing and potential customers, customer satisfaction and engagement as an organization and in comparison with competitors as well as customer dissatisfaction. It also looks at how the organization involves its customers in their business in order to better address their needs and build sustainable relationships. Fourth we have measurement analysis which evaluates the organization’s collection, analysis and management of data to achieve its goals. Such data includes, performance measurements, analysis and reviews and the use of other external information and resources to the organizations advantage. The fifth category work force focus examines the organization’s ability to employ its workforce to its optimum capability and capacity to attain its goals. The next category operations focus evaluates the organizations designs as well as manages and improves its work systems and processes to ensure the organization delivers to its customers. The final category result evaluates the results of all the previous categories in relation to the organizations goals. It reflects the outcomes whether the application of the six categories to the organization (Baldrige Perfomance Excellence Program, 2011-2012). The Baldridge criteria have been